Refund & Return Policy

At Banna’s Perfume, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as simple as possible.

🔁 Return Eligibility

You can request a return within 3 days of receiving your order. To be eligible:

• Product must be unused
• Original packaging must be intact
• Invoice or proof of purchase required

Due to hygiene reasons, opened or used perfumes are not eligible for return unless defective.

🔄 Exchange Policy

We offer exchanges within 5–7 days of delivery for:

• Damaged items
• Incorrect products
• Manufacturing defects

❌ Non-Returnable Items

• Opened or used perfumes
• Customized or special orders
• Sale items

💸 Refund Process

Once we receive and inspect your return:

• Refund will be processed within 5–7 business days
• Amount will be credited to original payment method

Shipping charges are non-refundable.

🚚 Return Shipping

Customers are responsible for return shipping unless the issue is from our side.

⚠️ Important Notes

Return requests must include:

• Order ID
• Product images
• Reason for return

Our team reserves the right to approve or reject returns based on product condition.